Zahia

Privacy Policy

Privacy Policy for "Zahia" App and "Zahia - Service Providers" App

Introduction

Welcome to the "Zahia" App ("the App") and "Zahia - Service Providers" App ("Service Providers App"). We are committed to protecting your privacy and ensuring the security of your personal data. This policy outlines how we collect, use, and protect the information we obtain from users and service providers when using our applications. By using our applications, you agree to the collection and use of your information in accordance with this policy.

1. Definitions

  • "App": Refers to the "Zahia" application available on Android and iOS platforms for end-users.
  • "Service Providers App": Refers to the "Zahia - Service Providers" application available on Android and iOS platforms for women's beauty salons and home service providers.
  • "User": Refers to any person using the "Zahia" app to search for women's beauty salons and request home services.
  • "Service Provider": Refers to women's beauty salons or home service providers registered in the "Zahia - Service Providers" app.
  • "We/The Company": Refers to "Zahia" and any affiliated company managing the app.
  • "Personal Information": Includes any information that can be used to identify an individual, whether directly or indirectly, such as name, address, mobile number, email, username, password.
  • "Non-Personal Information": Includes information that cannot be used to identify an individual, such as analytical or statistical data.

2. Information Collection

At "Zahia" and "Zahia - Service Providers", we collect and store the data that is entered, specifically the following information:

A. Information We Collect from Users:
  1. Personal Information:
    • Registration and Account Creation: When creating an account in the "Zahia" app, we require users to provide information such as name, Qatari mobile number, email, address, and password, which is stored encrypted to maintain confidentiality.
    • Appointment Bookings: Includes information about the requested service, time and date, service location (salon or home), and any additional notes.
    • Reviews and Opinions: User reviews and ratings provided about the services they received.
    • Messages: Feedback and complaints sent by users through (Contact Us) and any messages users send to our dedicated email.
  2. Non-Personal Information:
    • Analytical Data: Such as device type, operating system, IP address, app usage data, and referred sites.
    • Cookies: We use cookies to enhance user experience and analyze app usage.
B. Information We Collect from Service Providers
  1. Personal Information:
    • Registration and Account Creation: When service providers register, we require information such as name, Qatari mobile number, email, salon address or service location, and password stored encrypted for confidentiality, along with any additional contact information.
    • Legal Documents: Includes commercial registration, business license, and establishment registration.
  2. Non-Personal Information:
    • Analytical Data: Such as device type, operating system, IP address, app usage data, and referred sites.
    • Cookies: We use cookies to enhance user experience and analyze app usage.

3. Use of Information

We use personal and non-personal data as necessary to serve users and service providers for legitimate and legally permissible purposes as follows:

A. For Users
  1. Service Provision: To provide a platform connecting users with women's beauty salons and home service providers.
  2. Appointment Management: To process booking requests, modify appointments, and cancel bookings according to service provider terms.
  3. Communication: To send notifications and updates regarding bookings, offers, app updates, in addition to responding to inquiries and assisting with password recovery.
  4. Service Improvement: To analyze usage data with the aim of improving app performance and user experience.
B. For Service Providers
  1. Account Management: To manage service providers' accounts, provide technical support, and improve provided services.
  2. Marketing and Offers: To send promotional offers and discount coupons to attract more customers.
  3. Performance Analysis: To provide reports and analyses on the performance of beauty salons or home services to enhance service quality.

4. Information Sharing

A. With Service Providers
  • Third-Party Services: We share user information with service providers as necessary to enable them to provide the requested services and execute bookings.
B. With Third Parties
  • Technical Service Providers: We may share information with technical service providers such as payment gateways and SMS processors to facilitate technical operations.
  • Legal Compliance: We may share information with authorities if required by law or to protect our legal rights.
C. No Sale or Rental of Information
  • We acknowledge that we do not sell or rent your personal information to any third party for marketing purposes.

5. Information Security

We are committed to implementing appropriate technical and organizational security measures to maintain the confidentiality and protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include using encryption technologies, securing servers, and regularly reviewing security systems. We advise you to take necessary precautions to protect your data by using strong passwords and avoiding sharing them through insecure channels.

6. Data Retention

We retain your personal information for the duration necessary to fulfill the purposes outlined in this policy, such as providing services, complying with legal obligations, and protecting our rights. After this period, we take necessary steps to delete or anonymize personal data securely.

7. User and Service Provider Rights

A. User Rights
  1. Right of Access: Users can request access to their personal information we hold.
  2. Right to Correction: Users can request correction of any inaccurate or incomplete information.
  3. Right to Deletion: Users can request deletion of their personal information, provided it does not conflict with legal or operational obligations.
  4. Right to Object: Users can object to the processing of their personal information for certain purposes such as direct marketing.
B. Service Provider Rights
  1. Right of Access: Service providers can request access to their personal information we hold.
  2. Right to Correction: Service providers can request correction of any inaccurate or incomplete information.
  3. Right to Deletion: Service providers can request deletion of their personal information, provided it does not conflict with legal or operational obligations.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect and analyze data about app usage. These technologies help us improve app performance and customize user experience. Users can configure their devices to reject cookies, but this may restrict certain app functionalities.

9. Children's Privacy

The "Zahia" and "Zahia - Service Providers" apps are not intended for children under 18 years of age. We do not intentionally collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

10. Links to Other Sites

The app may contain links to other sites or services that are not under our control. We are not responsible for the privacy policies or content of these third-party sites or services. Users are advised to review the privacy policies of any site or service they visit.

11. Changes to the Privacy Policy

We reserve the right to modify and update the privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes to this page, and users and service providers will be notified of any significant changes via the app or email. Continued use of the app after posting changes constitutes acceptance of the revised policy.

12. Dispute Resolution

A. Dispute Resolution Procedures
  1. Direct Communication: Both parties must communicate directly via the designated contact email: info@zahia.qa to attempt to resolve disputes amicably.
  2. Negotiation: We strive to reach an amicable solution through negotiation between the parties.
  3. Jurisdiction: If an amicable solution is not reached, disputes will be referred to Qatari courts, which have exclusive jurisdiction to settle any disputes arising from the privacy policy.

13. Advertising

A. Terms of Using Advertising on the App
  1. Internal Advertising: Companies or service providers can purchase advertising spaces within the app to promote their services.
  2. Allowed Content: Advertisements must comply with Qatari laws and app policies, and must not contain offensive, misleading, or illegal content.
  3. Advertising Approval: "Zahia" reserves the right to review and approve or reject any advertisement based on app policies.
  4. Content Responsibility: Advertisers are fully responsible for the content of their ads, and "Zahia" does not bear any responsibility for this content.

14. Payments

A. Payment Terms and Refund Policies
  1. Payment Methods:
    • Credit Cards: Such as Visa and MasterCard.
    • Bank Cards (Direct Payment).
    • Apple Pay: For Apple devices only.
  2. No In-App Payments for Users:
    • No payments are processed by users within the app.
    • Payments are made directly to the service provider after completing the service at the service location (salon or user’s home) using available payment methods outside the app such as cash, bank cards, or Apple Pay for Apple devices.
  3. Refund Policy:
    • Refund processes are subject to cancellation procedures and policies specific to each service provider.
    • Funds are refunded according to the cancellation and refund policies of each service provider.
    • "Zahia" is not responsible for any disputes related to cancellation or refunds and must be resolved directly between the user and the service provider.
  4. Payment Security:
    • Users: We are committed to protecting users' booking and transaction information through best security practices, despite not processing payments within the app.
    • Service Providers:
      • Payment Information: When using payment services, we may collect information related to your credit card details or bank account information.
      • Payment Protection: We protect your payment information using encryption, do not store sensitive data on our servers, and work with trusted payment services. We rely on two-factor authentication systems and continuous monitoring to detect any suspicious activity and protect your financial data.

15. Content Moderation

A. Company's Right to Monitor Content and Remove Inappropriate Content
  1. Content Monitoring:
    • "Zahia" reserves the right to monitor all content posted on the app, whether by users or service providers.
  2. Removal of Inappropriate Content:
    • The company can remove any content deemed inappropriate, offensive, misleading, or conflicting with app policies and Qatari laws.
    • This includes reviews, ratings, advertisements, and any other content posted through the app.
  3. Content Removal Procedures:
    • Inappropriate content is removed immediately upon detection or upon receiving a report from users or service providers.
    • Users can report content they find inappropriate through the reporting feature within the app.
  4. Non-responsibility:
    • "Zahia" is not responsible for any content posted by users or service providers and bears no legal liability for such content.

16. Consent

By agreeing to register with us, you implicitly agree to the app’s terms and conditions and privacy policy and not to violate them.

17. Indemnification

Users and service providers agree to indemnify "Zahia" and the owning company for any claims, damages, losses, or expenses arising from their violation or breach of these terms or their illegal use of the app.

18. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the State of Qatar, and the courts of Qatar have exclusive jurisdiction to adjudicate any disputes arising from these terms and conditions.

19. Termination of Service

We reserve the right to terminate or suspend user accounts at any time without prior notice in case of violation of these terms and conditions or for any other reason deemed appropriate.

20. Force Majeure

"Zahia" is not liable for any failure or delay in performing its obligations under these terms and conditions due to events beyond its control, including natural disasters, wars, or labor disturbances.

21. Contact Information

For any inquiries or complaints related to these terms, please contact us via email: info@zahia.qa